Missing or Delayed Packages

Once your order has been shipped and accepted by the shipping carrier, delivery times and package handling are outside of our control. TH + CO Designs is not responsible for packages that are delayed, lost, or missing while in the carrier’s possession.

If your tracking shows that your package is delayed or missing, we recommend:

Check your tracking information for the most recent delivery updates.
Contact the shipping carrier directly to request additional information or begin a missing mail search.
File a claim with the carrier, if applicable.
Contact us if you need assistance. While we cannot guarantee replacement or reimbursement for packages lost by the carrier, we are always happy to help however we can.

Please make sure your shipping address is complete and accurate before placing your order. TH + CO Designs is not responsible for packages delivered to an incorrectly entered address.